Frequently Asked Questions
Everything you need to know about shopping at WARDOW
How long does shipping take and what are the costs?
Standard shipping typically takes 2-4 business days within the EU. Shipping is free for orders above a certain threshold, which varies by destination. You will receive a tracking link via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unused, and with all original tags and packaging intact. Please use our online return portal to generate a shipping label.
Are all products on WARDOW authentic?
Yes, we guarantee that all products sold on WARDOW are 100% original and authentic. We source our inventory directly from brands or authorized distributors to ensure the highest quality for our customers.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and bank transfers. Available methods may vary based on your shipping country.
How can I claim a warranty for a defective item?
All products come with a legal warranty period. If you encounter a defect, please contact our customer service team with your order number and photos of the damage. We will coordinate with the manufacturer for repair or replacement.
Do you offer international shipping outside of Europe?
Yes, WARDOW ships to many countries worldwide. Please select your country from the dropdown menu in the shop header to see specific shipping rates and estimated delivery times for your region.